Results 1 to 1 of 1
  1. #1
    I am Brown so ARe you DOwN?
    Join Date
    Mar 2008

    Default Word Perfect Helpline ...

    Follow us on Social Media

    There's always one. This has got to be one of the funniest things in a
    long time. I think this guy should have been promoted, not fired. This
    is a true story from the Word Perfect Helpline, which was transcribed
    from a recording monitoring the customer care department. Needless to
    say the Help Desk employee was fired; however, he/she is currently suing
    the Word Perfect organization for "Termination without Cause".
    Actual dialogue of a former WordPerfect Customer Support employee. (Now
    I know why they record these conversations! ):

    Operator: "Ridge Hall, computer assistance; may I help you?"
    Caller: "Yes, well, I'm having trouble with WordPerfect. "
    Operator: "What sort of trouble??"
    Caller: "Well, I was just typing along, and all of a sudden the words
    went away."
    Operator: "Went away?"
    Caller: "They disappeared. "
    Operator: "Hmm So what does your screen look like now?"
    Caller: "Nothing."
    Operator: "Nothing??"
    Caller: "It's blank; it won't accept anything when I type."
    Operator: "Are you still in WordPerfect, or did you get out??"
    Caller: "How do I tell?"
    Operator: "Can you see the C: prompt on the screen??"
    Caller: "What's a sea-prompt?"
    Operator: "Never mind, can you move your cursor around the screen?"
    Caller: "There isn't any cursor: I told you, it won't accept anything I
    Operator: "Does your monitor have a power indicator??"
    Caller: "What's a monitor?"
    Operator: "It's the thing with the screen on it that looks like a TV.
    Does it have a little light that tells you when it's on??"
    Caller: "I don't know."
    Operator: "Well, then look on the back of the monitor and find where
    the power cord goes into it. Can you see that??"
    Caller: "Yes, I think so."
    Operator: "Great. Follow the cord to the plug, and tell me if it's
    plugged into the wall.
    Caller: "Yes, it is."
    Operator: "When you were behind the monitor, did you notice that there
    were two cables plugged into the back of it, not just one??"
    Caller: "No."
    Operator: "Well, there are. I need you to look back there again and
    find the other cable."
    Caller: "Okay, here it is."
    Operator: "Follow it for me, and tell me if it's plugged securely into
    the back of your computer."
    Caller: "I can't reach."
    Operator: "Uh huh. Well, can you see if it is??"
    Caller: "No."
    Operator: "Even if you maybe put your knee on something and lean way
    Caller: "Oh, it's not because I don't have the right angle - it's
    because it's dark."
    Operator: "Dark??"
    Caller: "Yes - the office light is off, and the only light I have is
    coming in from the window.

    " Operator: "Well, turn on the office light then."
    Caller: "I can't."
    Operator: "No? Why not??"
    Caller: "Because there's a power failure."
    Operator: "A power....... .. A power failure? Aha, Okay, we've got it
    licked now.

    Do you still have the boxes and manuals and packing stuff your computer
    came in??"
    Caller: "Well, yes, I keep them in the closet."
    Operator: "Good. Go get them, and unplug your system and pack it up
    just like it was when you got it. Then take it back to the store you
    Bought it from."
    Caller: "Really? Is it that bad?"
    Operator: "Yes, I'm afraid it is."
    Caller: "Well, all right then, I suppose. What do I tell them??"
    Operator: "Tell them you're too $*%ing stupid to own a computer!!!! !
    sorry dude .... Hash



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts