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  1. #1
    dR Dazzler www.desirulez.net
    Join Date
    Jan 2010
    Posts
    4,263

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    Default Computer Support Problems

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    COMPUTER PROBLEM REPORT FORM:

    1. Describe your problem:
    _________________________________________________
    __________________________________________________

    2. Now, describe the problem accurately:
    __________________________________________________
    _____________________________________________

    3. Speculate wildly about the cause of the problem:
    __________________________________________________
    __________________________________________________

    4. Problem severity:
    A. Minor
    B. Minor
    C. Minor
    D. Trivial

    5. Nature of the problem:

    A. ___Locked Up
    B. ___Frozen
    C. ___Hung
    D. ___Strange Smell

    6. Is your computer plugged in? Yes __ No __

    7. Is it turned on? Yes __ No __

    8. Have you tried to fix it yourself? Yes __ No __

    9. Have you made it worse? Yes __

    10. Have you had a friend who "knows all about computers " try to fix it for you? Yes__ No__

    11. Did they make it even worse? Yes __

    12. Have you read the manual? Yes__ No__

    13. Are you sure you've read the manual? Maybe __ No__

    14. Are you absolutely certain you've read the manual? No__

    15. If you read the manual, do you think you understood it? Yes__ No__

    16. If 'Yes' then explain why you can't fix the problem yourself:
    __________________________________________________
    __________________________________________________

    17. What were you doing with your computer when the problem occurred?
    __________________________________________________
    __________________________________________________

    18. If you answered 'nothing' then explain why you were logged in:
    ___________________________________________________
    ___________________________________________________

    19. Are you sure that you aren't imagining the problem? Yes__ No__

    20. Does the clock on your VCR blink 12:00? Yes__ What's a VCR__

    21. Do you have a copy of 'PCs for Dummies'? Yes__ No__

    22. Do you have any independent witnesses to the problem? Yes__ No__

    23. Do you have any electronic products that DO work? Yes __ No__

    24. Is there anyone else that you could blame this problem on? Yes__ No__

    25. Have you given the machine a good whack on the top? Yes__ No__

    26. Is the machine on fire? Yes__ Not Yet __

 

 

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