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    Default What Ratan Tata did for the Mumbai victims....

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    What Ratan Tata did for the Mumbai victims.... What every Indian & every HR Dept should know

    Ratan Tata is the chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists last year.
    Hotel President a 5 star property also belongs to Indian Hotels.
    The following is really touching.

    1.All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed.
    2.Relief and assistance to all those who were injured and killed
    3.The relief and assistance was extended to all those who died at the railway
    station, surroundings including the “Pav- Bha ji” vendor and the pan
    shop owners.
    4.During the time the hotel was closed, the salaries were sent by money order.
    5.A psychiatric cell was established in collaboration with Tata Institute of
    Social Sciences to counsel those who needed such help.
    6.The thoughts and anxieties going on people’s mind was constantly tracked and
    where needed psychological help provided.
    7.Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.
    8.Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required.
    9.Ratan Tata personally visited the families of all the 80 employees who in some
    manner – either through injury or getting killed – were affected.
    10.The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were
    all accommodated in Hotel President for 3 weeks.
    11.Ratan Tata himself asked the families and dependents – as to what they wanted him to do.
    12. In a record time of 20 days, a new trust was created by the Tatas for the
    purpose of relief of employees.
    13.What is unique is that even the other people, the railway employees, the police
    staff, the pedestrians who had nothing to do with Tatas were covered by
    compensation. Each one of them was provided subsistence allowance of Rs.
    10K per month for all these people for 6 months.
    14.A 4 year old granddaughter of a vendor got 4 bullets in her and only one
    was removed in the Government hospital. She was taken to Bombay hospital
    and several lacs were spent by the Tatas on her to fully recover her.
    15.New hand carts were provided to several vendors who lost their carts.
    16.Tata will take responsibility of life education of 46 children of the victims
    of the terror.
    17.This was the most trying period in the life of the organisation. Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible.
    18.The settlement for every deceased member ranged from Rs. 36 to 85 lacs [One
    lakh rupees tranlates to approx 2200 US $ ] in addition to the following benefits:

    a. Full last salary for life for the family and dependents;
    b. Complete responsibility of education of children and dependents – anywhere
    in the world.
    c. Full Medical facility for the whole family and dependents for rest of their
    d. All loans and advances were waived off – irrespective of the amount.
    e. Counselor for life for each person
    1.How was such passion created among the employees? How and why did they behave the way they did?
    2.The organisation is clear that it is not something that someone can take credit
    for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs
    3.It has to do with the DNA of the organisation, with the way Tata culture exists
    and above all with the situation that prevailed that time. The organization
    has always been telling that customers and guests are #1 priority
    4.The hotel business was started by Jamshedji Tata when he was insulted in one
    of the British hotels and not allowed to stay there.
    5.He created several institutions which later became icons of progress, culture
    and modernity. IISc is one such institute. He was told by the rulers that
    time that he can acquire land for IISc to the extent he could fence the
    same. He could afford fencing only 400 acres.
    6.When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?
    7.The whole approach was that the organisation would spend several hundred crore in re-building the property – why not spend equally on the employees who
    gave their life?



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